Catering Cancellation Policy

We totally get it — sometimes plans change. We’ll always do our best to work with you, but here’s what to know when canceling a catering order:

Need to Cancel?

• For orders under $500, please give us at least 48 hours’ notice for a full refund.

• For orders $500 or more, we kindly ask for 72 hours’ notice.

Running Late on Cancelling?

• If you cancel within 24 hours, we may need to charge 50% to cover what’s already been prepped.

• Same-day cancellations or no-shows are typically non-refundable.

How to Cancel

Just email us at the link above or give us a call at 612-638-8217. We’ll take care of the rest.

Thanks for understanding — and for choosing us to be part of your event!

At Brim, your satisfaction matters to us. If something didn’t meet your expectations, we’re here to help.

Refund & Remake Policy

We’re happy to offer a refund, remake, or store credit if:

• You received the wrong item. There’s a problem with how your order was made. Or your item doesn’t match a dietary or allergy request

We’re unable to offer refunds for:

• Items that were made correctly, but you changed your mind. Orders that are mostly eaten or consumed. Orders left unclaimed for 30 minutes or more.

How to request a refund:

Please speak to a team member in-store, or contact us at the contact page within the same day of your visit. For app and online orders, reach out within 24 hours with your order details or a photo.

We appreciate your understanding and the opportunity to make things right.